General Travel Terms for Cabin and Apartment Rentals

The responsible booking agent is Stay in Sälen AB. As the agent, we are obligated to: - provide you with a written confirmation upon booking. - provide you with check-in documents and information in good time. - ensure the cabin/apartment matches its description. - inform you of any significant changes affecting your booking. - ensure you have access to the cabin/apartment from 4:00 PM on the agreed arrival day until 10:00 or 11:00 AM on departure day, unless otherwise confirmed. Stay in Sälen AB always strives to ensure all guests can check in from 4:00 PM in Sälen.

When does my booking become binding?
Both you and we are bound by the rental agreement as soon as we have confirmed the booking and you have paid the full rent. Payment and terms: the full rent is paid at the time of booking. Orders for additional services such as bed linen, cleaning, a crib/high chair, and firewood should be placed at the same time as the booking. Please note that certain add-on products may be sold out or fully booked for specific dates. Please contact us to order additional products after your trip has already been booked.

Cancellation Terms
 If you need to cancel your booking, this must be done via email to darek@ergane.no. We will confirm your cancellation in writing. If you cancel more than 30 days before the agreed arrival date, the cost is 0 SEK. If cancellation occurs less than 30 days before arrival, the cost is 100%.

What are my rights?
 If we fail to provide the cabin/apartment in the promised condition and are unable to offer you an alternative cabin/apartment with differences so minor they are of no significance to you, you have the right to terminate the rental agreement. In that case, we must refund what you have paid, minus a deduction for any benefit you may have had from the cabin/apartment. Instead of terminating the agreement, you may request a reduction in rent. You have the right to have someone else take your place, and we must accept that person unless we have specific grounds to refuse. In such a case, you must notify us before the arrival date, and we will charge a rebooking fee of SEK 495. If you have a complaint or something is wrong with your accommodation, it is important that you contact us immediately so the issue can be resolved on site. Do not attempt to fix the issue yourself before contacting us. If you do not receive satisfactory assistance, you may file a formal complaint. Read more under "Special Conditions" below. Stay in Sälen AB cannot be held responsible for opening hours, distance information, or other services outside the control of Stay in Sälen AB — for example, due to snow conditions, technical faults, or decisions made by third parties. All information in descriptions is based on optimal conditions.

What are my obligations?
You must take care of the cabin/apartment and follow the house rules, instructions, and regulations that apply, and you are responsible for ensuring they are followed. Failure to do so will result in you being liable for any costs incurred as a result. Disturbances of public order and nighttime peace will be penalized according to the security company's rate and any resulting costs to Stay in Sälen AB. You are responsible for any damage to the property and its contents caused by negligence on your part or on the part of anyone in your group, and you will be liable for any resulting costs. The cabin may not be used for any purpose other than what was agreed at the time of booking (typically recreational use). You may not allow more people to stay overnight in the cabin/apartment or on the property than is permitted for that unit.

War, Natural Disasters, Strikes, etc.
 We reserve the right to withdraw from the rental agreement if the cabin/apartment cannot be provided due to acts of war, natural disaster, labor disputes, extended interruptions in water or energy supply, fire, or other similar major events that we could not have foreseen or influenced. In such cases, we are obligated to refund what you have paid, minus a deduction for any benefit you have had from the cabin/apartment.

What happens if we cannot reach an agreement?
 Please direct any complaints to us directly. Keep in mind that your chances of obtaining redress may decrease the longer you wait to file a complaint. If we cannot reach an agreement, you may contact the National Board for Consumer Disputes (Allmänna Reklamationsnämnden), which consists of an impartial chairperson and representatives from both tour operators and consumers. The consumer advisor in your home municipality can also assist you. We reserve the right to correct any typographical errors on our website or changes at the respective destination during the ongoing season that we were not aware of.

Special Conditions
 *Pets* Not permitted without the consent of Stay in Sälen AB, and must be noted in the travel documents.
 *Charging Electric/Hybrid Vehicles* Electric vehicles may only be charged if a charging station is available at the cabin. For safety reasons, it is prohibited to charge a vehicle using an electrical outlet intended for engine block heaters. Violation of this rule may result in a fee of up to SEK 5,000 charged to the guest. Charging and payment are done easily on site — instructions are available at each charging point. All EV chargers are outside the control of Stay in Sälen AB; for support, please contact the respective charging provider.
 *WiFi* If the accommodation description states that WiFi is available, then it is provided — otherwise not. Stay in Sälen AB is not responsible for any disruptions caused by the broadband provider.
 *Lost Key* The key is small but important. Should it be lost during your stay, the lock will need to be replaced, resulting in a cost to the guest who lost the key. This cost varies depending on the accommodation, ranging from SEK 1,200 up to SEK 5,000.
 *Access to the Cabin, Apartment, or Hotel Room* See your travel documents for more information. *Travel Insurance* Not included. Each traveler is responsible for ensuring they have adequate insurance coverage. Please bring your insurance documentation with you on your trip. Stay in Sälen AB is not responsible for transport home in the event of illness or injury during your stay.

Complaints
 For a complaint to be processed, any issue with a cabin or facility must be reported to us on site. This must be done immediately after the problem arises and before you attempt to resolve it yourself — at the latest, by 12:00 PM the following day. If you have not received assistance within 24 hours, please call us at +47 930 50 609. If the issue is not resolved on site, a written complaint must be submitted to Stay in Sälen AB within 14 days of returning home. Processing time is up to 8 weeks. **Miscellaneous** We disclaim all responsibility for the condition of ski slopes and ski trails. We also disclaim all responsibility for the opening hours of restaurants, shops, and other services. We reserve the right to correct any printing or typographical errors on our website and in other documents. **Equipment** Unless otherwise stated, accommodations are self-catering and equipped with hot and cold water, electric or central heating, electric stove, electric lighting, refrigerator, shower, and toilet. Bed linen, towels, final cleaning, and firewood are not included unless otherwise stated in your confirmation. These services can be purchased as add-ons. The accommodation may not be occupied by more people than the stated number of beds. Properties are accessible by car unless otherwise stated. In winter, this means that up to 100 meters to the parking area is still considered accessible by car. As a general rule, balconies and terraces are not cleared of snow during winter. **Sauna** Please note that any sauna in the accommodation must not be used for drying clothes or ski boots — using a sauna for purposes other than bathing constitutes a direct safety hazard.